Privacy policy

Privacy Policy

Last Updated: March 30, 2025

At Kaneko Coma (hereinafter referred to as “we” or “our shop”), we recognize the importance of protecting your privacy and are committed to handling your personal information responsibly. This Privacy Policy outlines how we collect, use, and manage the personal information obtained through our website (https://kanekocoma.com) and related services.

By using our services, you are deemed to have agreed to the terms of this policy.

1. How We Collect Personal Information

  • Information you provide directly: Your name, address, phone number, email address, and order details submitted through forms or other input fields.
  • Information collected automatically: IP address, browser type, browsing history, and device details via cookies, pixel tags, or similar technologies.
  • Information obtained from third parties: Information regarding payment or delivery status from payment processors and shipping partners.

2. Purposes of Use

  • To process orders, ship products, and provide after-sales support
  • To communicate with customers about orders and services
  • To send promotional and campaign information
  • To improve website functionality and develop new services
  • To prevent fraud and ensure security

3. Use of Cookies

We use cookies to enhance user experience, improve services, and optimize advertising. You can manage or reject cookies in your browser settings. Note that some features may not function properly if cookies are disabled.

For more information, please refer to Shopify’s Cookie Policy.

4. Disclosure of Personal Information to Third Parties

We do not share personal information with third parties except in the following cases:

  • When necessary for providing services (e.g., to payment processors or shipping companies)
  • When required by law or legal authorities
  • In case of business transfers such as mergers or acquisitions

5. Retention Period

We retain personal information only for as long as necessary to fulfill the purposes of collection and to comply with legal obligations. After that, the information is securely deleted or anonymized.

6. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion or restriction of processing
  • Refuse data collection via cookie settings

Please contact us at 📧 info@kanekocoma.com for any requests.

7. Security Measures

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, leaks, or alteration. SSL (Secure Sockets Layer) encryption is used during data transmission.

8. For Minors

If you are under the age of 16, please obtain permission from a parent or guardian before using our services. If we receive personal information from minors without consent, we may delete it upon request. Please contact us at info@kanekocoma.com if you believe this applies.

9. International Users

Your personal information may be processed outside your country of residence. In such cases, we ensure data protection in accordance with applicable laws (e.g., by using EU Standard Contractual Clauses).

10. Policy Updates

This policy may be updated without notice due to legal or service changes. Updates will be posted on our website, and continued use of our services will be deemed acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy, please contact:

Kaneko Coma
📧 Email: info@kanekocoma.com
🏢 Address: Yamato Bldg. 4F-5, 1-6-16 Kanda Izumicho, Chiyoda-ku, Tokyo 101-0024, Japan